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Tuesday, October 15th, 2024 2:42 PM

Internet going in & out

Hello for the past days my internet been going in & out on the day guaranteed every single night at 11 to 12pm ot shuts off been of on in the morning.Yall ay it`s a outage but it can't be if it coming on it been like for 6 days now can u pls explain what yall are doing cause it is tiring!!!

Official Employee

 • 

1.3K Messages

20 days ago

Hey there! The most effective way to get outage updates for your area and information about your service is to visit xfinity.com/outage or use the Xfinity app. 

 

We can also take a closer look in the are and check for any additional work that may be going on or needed. To do so, please send us a direct message with your full name and service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

Expert

 • 

106.9K Messages

20 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section for assistance. 

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