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Wednesday, September 18th, 2024 9:10 PM

Internet going in and out with slow download and upload speeds.

For the past 2 weeks xfinity internet has been going in and out with slow download speeds. At first I thought maybe there were too many users on it or devices. But when I check again it's still slow. We're suppose to have download speeds up to 1.2 gaps. But only getting roughly 85 mgps download with 23 upload anyone else having this issue?

6 Messages

2 months ago

I have been experiencing a similar issue, ironically within the last couple of weeks, where my connection (Mbps) is constantly fluctuating. It will be at 150 Mbps, drop to 11 Mbps, jump up to 35 Mbps, then back down. This happens non-stop throughout the day and hasn't worked right since. I've swapped out gateways, I'm currently on my third, and had a tech come out. Xfinity says everything looks fine on their end, obviously not. So frustrating! 

Official Employee

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2.2K Messages

2 months ago

Hi there, user_54zux9! You are at the right place for assistance with your internet speeds. We recommend our Gigabit Extra speed for 30+ devices so it should fully support your household needs. We will get this figured out! 

This is a link to our troubleshooting guide for internet at the Knowledge Base here on the Xfinity Forums. That can help with checking for common causes.

What troubleshooting steps have you tried so far?

Are you noticing the slow speed on all devices or just specific ones?

Are you on WiFi or wired to the modem? 

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