1 Message
Internet goes out when it rains
Recently (past month or two) Internet goes out when it rains (and it rains a lot here in south Florida in the summer), had been working great for years prior. Takes 10 minutes to several hours to come back on. there has been no change in hardware on my network (modem, router etc.)
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Typically that is due to damaged coax cable or loose or corroded coax connectors.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix this remotely, so insist they send a tech out to identify the cause and correct it.
If the problem is due anything outside your home as would be expected for a "loss of connection when it rains" problem, you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_xybtr8
1 Message
2 years ago
Good luck getting a good tech out there who will actually look at outside wiring. I mean that sincerely, not cynically. It's such a relief to get a good tech who is thorough.
Rain/snow was constantly causing a problem for us over several years. We upgraded our modem, checked connections and cables inside, and had techs out on a couple/few occasions prior...who always seemed to fiddle around with connectors or to put in noise reduction, and they always got the signal to work "good enough for company standards" and then left. When the guy who fixed it finally came out, we were the ones who ran through the modem log and pointed things out. We were the ones saying the modem file didn't match our modem. He got that sorted, and our signal was back, but fortunately he had the work ethic to check the cable outside our house when we mentioned intermittent signal loss that seemed to coincide with wet weather.
This should always be a huge "duh" for any cable tech - hearing there are intermittent problems when it rains (and/or snows, here in Colorado) - is a huge red flag that the outside cable is compromised. But, when the internet comes back while a tech is at your house, techs usually just chalk it up to something they did inside, and leave and call it all fixed. The tech who finally fixed our cable found it lying on TOP of the ground at the back of our yard, going through the fence into the back neighbor's yard, into the service box. God only knows how many years it had been lying there, it was probably 10 years into us renting the place when he replaced it. Never had a problem after that was replaced, but it seems like most techs only bother to go there as an absolute LAST resort.
(edited)
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XfinityMartyR
Official Employee
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2K Messages
2 years ago
Hello, @user_33gwkk Thanks for reaching out to our Community Forum. @BruceW Brings up a great point! There very well could be a connection issue in or around your location that may be impacted by weather. We would be more than happy to have a technican dispatched for an investigation. Please send us a direct message to get this setup for you.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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