1 Message
Internet goes out when going downstairs
Every single time we go downstairs the Internet goes out. It is so frustrating.
we live in a bi-level home and the router is in the ground floor. When my husband goes downstairs the Internet shuts off for a few minutes.
does anyone have any advice?
Cyn
XfinityAldrik
Official Employee
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2.2K Messages
2 years ago
Thank you for reaching out to us on our community forums @user_c03f61! What type of device are you losing connection on? Have your tried troubleshooting this issue with our amazing Xfinity app?
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user_NA
Contributor
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15 Messages
2 years ago
best suggestion is to use a wifi extender or a xfi pod to extend the range of the xb. Do you have any metal in your house? it could be causing a big disconnect in your routers ability to extend the network to its true potential. Another option is to get rid of the xfi router and use the xb7 as a bridge then use it as just a modem and purchase a mesh system that you can place pods all over. Some of the best ones are eero, tp link, alien, nest just to name a few.
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