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Friday, September 29th, 2023 12:47 AM

Closed

Internet goes out when going downstairs

Every single time we go downstairs the Internet goes out.  It is so frustrating.

we live in a bi-level home and the router is in the ground floor.  When my husband goes downstairs the Internet shuts off for a few minutes.

does anyone have any advice?

Cyn

Official Employee

 • 

2.2K Messages

2 years ago

Thank you for reaching out to us on our community forums @user_c03f61! What type of device are you losing connection on? Have your tried troubleshooting this issue with our amazing Xfinity app?

Contributor

 • 

15 Messages

2 years ago

best suggestion is to use a wifi extender or a xfi pod to extend the range of the xb. Do you have any metal in your house? it could be causing a big disconnect in your routers ability to extend the network to its true potential. Another option is to get rid of the xfi router and use the xb7 as a bridge then use it as just a modem and purchase a mesh system that you can place pods all over. Some of the best ones are eero, tp link, alien, nest just to name a few.

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