3 Messages
Internet Goes Out Same Time Every Night
I'm going absolutely mad with this problem I've been having over months now. My internet cuts off at around 2:47-3:00AM EST every single night, without fail. It only cuts out for maybe 1 minute or so, but working from home with what I do, that's enough to derail me.
After a while, I finally got fed up and bought my own router and modem. That solved the problem (shocker). But now, I have another issue (shocker) with Xfinity's signal where my upload speed is dropping off a cliff in intervals. Unfortunately, going back to the Xfinity gateway seems to alleviate that problem, but I'm now stuck with my original problem yet again.
user_xp7i7s
3 Messages
2 months ago
Any ideas? Been just absolutely left with no more troubleshooting to do on my end.
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XfinityEmilyB
Official Employee
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1.7K Messages
2 months ago
@user_xp7i7s Welcome to our community forum! We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :). Since you're noticing different issues on two separate modems, I'd like to check out the signals being delivered to your home and make sure they are within specification.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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user_xp7i7s
3 Messages
18 days ago
Any other ideas here? The Xfinity employees are essentially worthless for help here and techs have already come out and they don't know how to fix it. A 3rd party modem DOES stop it going off every night, but then I don't get the upgraded speeds, so I would prefer using the Xfinity gateway.
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