1 Message
Internet goes out every night
My internet is off most early mornings around 5AM. Now it is going out around 5PM as well. Sometimes it goes back online in 15 minutes, sometimes hours and sometimes not at all. I use the app to get help. Sometimes that works. Sometimes it doesn’t. I have had a tech come out before and I don’t think I should be charged $100 for them to fix my 1Gb connection that is subpar. Any suggestions?
XfinityThomasA
Official Employee
•
2.6K Messages
2 years ago
Sorry to learn of this connection issue! I appreciate you using the Xfinity app, and sharing the steps you have taken already, @user_7yt8w3. We want you to have a great connection in every room and on every device. The tips for troubleshooting your Xfinity Internet connection written by valued community experts have additional detailed tips, tricks, and steps that may help. Our Digital Care Team is here to assist too! If we're unable to resolve the issue remotely we can schedule an expert Xfinity technician to take a closer look. While onsite, the technician will determine the issue and explain any charges associated with this work. There is no charge for a repeat service visit for the same issue within 30 days of a service visit. We want this resolved, and we're here to help. I hope this info helps!
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