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user_4r4kz7
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Visitor

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3 Messages

Tuesday, February 10th, 2026 12:52 PM

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Internet goes out. Customer service issues.

My internet keeps going out.  I have done the reset/troubleshooting 20+ times.  Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appointment. Neither happened.  Last week an agent promised me a $40 credit.  I received $4. Today I again made an appointment for a technician.  I am beyond frustrated. How do I get this repaired permanently.  

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3 hours ago

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user_4r4kz7

Visitor

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3 Messages

8 hours ago

Solution:  Xfinity failed to maintain their equipment.  Junction box located in my neighbor’s yard was full of grass and debris. Everything was corroded.  First two technicians didn’t bother to look there.  But they made 20 billion in profits last year so…

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XfinityAngie

Official Employee

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2.3K Messages

3 days ago

 

user_4r4kz7, 

Thanks so much for reaching out to Xfinity Support. I completely understand how frustrating it can be when your service isn’t performing the way it should.

When a technician visits, they’re able to check several potential causes, but sometimes the issue may not be visible during that single visit, especially if the problem isn’t happening at that exact moment. In those cases, another technician may be needed to take a fresh look.

Depending on what they find, the technician may also reach out to our maintenance team. Maintenance can investigate things further down the line, outside of your home, to make sure everything in the wider network is working properly. If you continue to have trouble, we would be happy to help. 

 

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user_4r4kz7

Visitor

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3 Messages

“if you continue to have trouble we would be happy to help.” 
I’m not asking for “help,” I’m asking you to provide the service I purchased. 

2 days ago

0

XfinityBenjaminM

Official Employee

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2.7K Messages

 

user_4r4kz7 We'll be happy to take a closer look at what is going on and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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2 days ago

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EG

Expert

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116K Messages

2 days ago

@user_4r4kz7 @XfinityBenjaminM 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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EG

Expert

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116K Messages

3 hours ago

Thank you for returning with the solution ! Hope things hold up for you ! Now closing your marked "Solved" topic.

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