Visitor
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2 Messages
Internet goes out. Customer service issues.
My internet keeps going out. I have done the reset/troubleshooting 20+ times. Technicians have been here twice and both have said they made repairs. The last one replaced the modem. I have contacted Xfinity no less than 11 times regarding this. Yesterday an agent promised me a credit and a tech appointment. Neither happened. Last week an agent promised me a $40 credit. I received $4. Today I again made an appointment for a technician. I am beyond frustrated. How do I get this repaired permanently.
XfinityAngie
Official Employee
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2.3K Messages
1 day ago
Thanks so much for reaching out to Xfinity Support. I completely understand how frustrating it can be when your service isn’t performing the way it should.
When a technician visits, they’re able to check several potential causes, but sometimes the issue may not be visible during that single visit, especially if the problem isn’t happening at that exact moment. In those cases, another technician may be needed to take a fresh look.
Depending on what they find, the technician may also reach out to our maintenance team. Maintenance can investigate things further down the line, outside of your home, to make sure everything in the wider network is working properly. If you continue to have trouble, we would be happy to help.
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EG
Expert
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116K Messages
4 hours ago
@user_4r4kz7 @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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