Visitor
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1 Message
Internet goes down when it rains
Wow I am having to rewrite this post about how annoyed I am with Xfinity because their own forum can't work properly.
Issue: internet cuts out when it is raining. No help from the automated system. I need help getting in touch with a human customer service agent who can get someone out to check our lines. This has been going on for months.
XfinityMarshante
Official Employee
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387 Messages
2 months ago
Hello @T9jkshch, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having intermittent issues with your internet. I can understand how frustrating this may be when we all rely on the internet these days and issue occur.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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