Internet essentials service disruption and inconvenient

I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Delay Credit for the severe runaround and the fact that I am completely without the service I paid for due to warehouse error. 

Also, my service has been functionally degraded since the May network upgrade due to a DOCSIS 3.0 incompatibility. I am requesting a Service Interruption Credit applied to my next billing cycle for the days I was throttled below my plan's 100 Mbps threshold.

Will you please contact me to resolve these issues?