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user_0mhq85
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Wednesday, February 11th, 2026 5:28 PM

Internet [Edited]

Your customer service [Edited: "Language"] you can't even speak to a live person without the ivr hanging up on you I mean my internet drops two to three timres a day well this is only an hour I should say because I'm trying to work from home and I can't you always say it's the device it's not the device because not every single one of my devices will ylose internet connection

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5 hours ago

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XfinityJosephA

Official Employee

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2.1K Messages

7 hours ago

user_0mhq85 our team will always do all we can to help. And if there is a confirmed issue, we won't hesitate to schedule an appointment to repair service. I know you said all your devices have lost connection at the same time, so this indicates there's most likely a bigger issue to identify. Are all your devices wireless or do you have devices connected directly to the modem with an Ethernet cable as well?

 

Some things to try are to reset the modem, bypass third party routers and test directly to the modem you have not tried yet. And run a diagnostic check on your service using the Xfinity app.

 

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