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user_0mhq85
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Wednesday, February 11th, 2026 5:28 PM

Internet [Edited]

Your customer service [Edited: "Language"] you can't even speak to a live person without the ivr hanging up on you I mean my internet drops two to three timres a day well this is only an hour I should say because I'm trying to work from home and I can't you always say it's the device it's not the device because not every single one of my devices will ylose internet connection

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XfinityJosephA

Official Employee

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2.1K Messages

3 hours ago

user_0mhq85 our team will always do all we can to help. And if there is a confirmed issue, we won't hesitate to schedule an appointment to repair service. I know you said all your devices have lost connection at the same time, so this indicates there's most likely a bigger issue to identify. Are all your devices wireless or do you have devices connected directly to the modem with an Ethernet cable as well?

 

Some things to try are to reset the modem, bypass third party routers and test directly to the modem you have not tried yet. And run a diagnostic check on your service using the Xfinity app.

 

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user_0mhq85

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They are wireless I've walked through the troubleshooting from the AI chatbot multiple times it drops and then comes back on drops and then comes back on and I reset the gateway or modem to factory reset so I haven't changed any of those settings it's it's happened all the time and then I get a lot of outages in the neighborhood I get those text messages from you as well just poor wires I guess I don't know what it's causing it multiple times to chat box always says there's appears to be an issue with your network so I don't know if it's the wiring here or what

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3 hours ago

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XfinityAngie

Official Employee

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2.3K Messages

 

user_0mhq85, let's take a closer look at your account and see what we can do to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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3 hours ago

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