New Poster
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4 Messages
Internet Drops/Massive Speed Drop
Hello,
I have been having issues with my internet for the last few weeks. At times, the internet drops out completely. Otherwise, the internet download speed drops to ~1-2 Mbps for 30 minutes or so before returning to normal. My wife and I both work from home and have video calls drop multiple times a day. It is almost impossible for us to do our jobs. My wife uses wifi but I am always hardwired and experience the same issue. When looking at my modem it seems like there is an issue with packet loss. Does anyone have a suggestion of what to do?
Thanks.
patelini11
New Poster
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1 Message
5 years ago
I have been having the same problem. I have reset the router 4 times over the last 5 days. It resolves the issue for a while and then either no connection at all or very, very slow.
Just wanted to see if anyone else was having the same issue.
Zip:30005
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mgremillion
New Poster
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4 Messages
5 years ago
Ill give everyone an update if I hear anything. I've talked to a few of my neighbors and they are experiencing similar issues.
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johnw75
Regular Visitor
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4 Messages
5 years ago
Same here. It's probably your Modem loosing connectivity to Comcast. I don't believe there were not prepaired for all of the Work From Home customers. I am trying to get a Tech to come and test the coax coming from the street. Please let me know if you get a explination/response.
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EG
Expert
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110.9K Messages
5 years ago
@mgremillion
Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.
Or copy all of the text of the status page and paste it into the body of your next post here.
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user_dc8a3b
Visitor
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2 Messages
4 years ago
This continues to happen even now no matter how many tech support people I deal with that say it's "fixed".
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