Visitor
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2 Messages
internet drops regularly
Due to "no internet" I have to reboot my modem twice a day, sometimes in the middle of work meeting or TV streaming. It starts happening about two weeks ago and becoming worse. Xfinity app is useless without internet, and when it comes back there are "no outages in your area" and "everything is fine". AI assistant is dumb as 30-line code.
EG
Expert
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112.7K Messages
2 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
(edited)
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XfinityMarshante
Official Employee
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387 Messages
8 hours ago
Hello @user_kk4wfj, thank you for taking the time out of your day to leave a post. Sorry to hear that you are having intermittent service interruptions. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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