3 Messages
Internet drops randomly multiple times a day
Hi there,
About a week ago I was on a work call and the call dropped. I looked at the wifi connection of my work laptop and the wired connection of my desktop and both devices were showing disconnected. after a minute or two the connection came back. Well, this has been the last week of my life. I reset the router multiple times, I factory reset the router as well. within 10 minutes of setting all of my home devices back up, it dropped again. Below is the event log from when it happened.
| All logs for Today | ||
|---|---|---|
| DHCPv4[27723]: 72001001-DHCPv4 Provision - Completed | 2024/7/10 16:47:18 | Informational |
| DHCPv6[27799]: 72001002-DHCPv6 Provision - Completed | 2024/7/10 16:47:15 | Informational |
| DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/7/10 16:47:12 | Critical |
| DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/7/10 16:47:12 | Critical |
| DHCPv6[27799]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Jul 10 21:47:11 2024 | 2024/7/10 16:47:12 | Critical |
| DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/7/10 16:47:11 | Critical |
| DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/7/10 16:47:11 | Critical |
| eRouterEvents[27650]: 72003004-eRouter enabled as Dual Stack | 2024/7/10 16:47:10 | Informational |
| eRouterEvents[24957]: 72003001-eRouter is administratively disabled | 2024/7/10 16:45:31 | Informational |
| eRouterEvents[24957]: 72003004-eRouter enabled as Dual Stack | 2024/7/10 16:45:30 | Informational |
| DHCPv4[8342]: 72001020-DHCPv4 - IP Address Released | 2024/7/10 16:45:30 | Informational |
| DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/7/10 16:45:30 | Critical |
| DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/7/10 16:45:30 | Critical |
| DHCPv6[8805]: 72001002-DHCPv6 Provision - Completed | 2024/7/10 16:20:17 | Informational |
| DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/7/10 16:20:15 | Critical |
| DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/7/10 16:20:15 | Critical |
| DHCPv6[8805]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Jul 10 21:20:14 2024 | 2024/7/10 16:20:15 | Critical |
| DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/7/10 16:20:14 | Critical |
| DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/7/10 16:20:14 | Critical |
| DHCPv4[8342]: 72001001-DHCPv4 Provision - Completed | 2024/7/10 16:20:07 | Informational |
I need this resolved as it is negatively impacting my family and my work.
Someone, anyone please help.
Here is the link to a closed issue that seems like it is the same exact issue I'm experiencing
https://forums.xfinity.com/conversations/your-home-network/internet-drops-a-few-times-a-day-support-says-everything-is-fine-cant-work-reliably-due-to-drops/602db02ac5375f08cd248ca7
jtarch04
3 Messages
2 months ago
Right after I posted this issue, it did it again. here are those logs as well.
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