J

Wednesday, July 10th, 2024 10:10 PM

Internet drops randomly multiple times a day

Hi there,

About a week ago I was on a work call and the call dropped. I looked at the wifi connection of my work laptop and the wired connection of my desktop and both devices were showing disconnected. after a minute or two the connection came back. Well, this has been the last week of my life. I reset the router multiple times, I factory reset the router as well. within 10 minutes of setting all of my home devices back up, it dropped again. Below is the event log from when it happened.

All logs for Today
DHCPv4[27723]: 72001001-DHCPv4 Provision - Completed 2024/7/10 16:47:18 Informational
DHCPv6[27799]: 72001002-DHCPv6 Provision - Completed 2024/7/10 16:47:15 Informational
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 82 2024/7/10 16:47:12 Critical
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 16:47:12 Critical
DHCPv6[27799]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Jul 10 21:47:11 2024 2024/7/10 16:47:12 Critical
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 82 2024/7/10 16:47:11 Critical
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 16:47:11 Critical
eRouterEvents[27650]: 72003004-eRouter enabled as Dual Stack 2024/7/10 16:47:10 Informational
eRouterEvents[24957]: 72003001-eRouter is administratively disabled 2024/7/10 16:45:31 Informational
eRouterEvents[24957]: 72003004-eRouter enabled as Dual Stack 2024/7/10 16:45:30 Informational
DHCPv4[8342]: 72001020-DHCPv4 - IP Address Released 2024/7/10 16:45:30 Informational
DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 16:45:30 Critical
DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 16:45:30 Critical
DHCPv6[8805]: 72001002-DHCPv6 Provision - Completed 2024/7/10 16:20:17 Informational
DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 82 2024/7/10 16:20:15 Critical
DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 16:20:15 Critical
DHCPv6[8805]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Jul 10 21:20:14 2024 2024/7/10 16:20:15 Critical
DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 82 2024/7/10 16:20:14 Critical
DHCPv6[8805]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 16:20:14 Critical
DHCPv4[8342]: 72001001-DHCPv4 Provision - Completed 2024/7/10 16:20:07 Informational

I need this resolved as it is negatively impacting my family and my work.

Someone, anyone please help.

Here is the link to a closed issue that seems like it is the same exact issue I'm experiencing

https://forums.xfinity.com/conversations/your-home-network/internet-drops-a-few-times-a-day-support-says-everything-is-fine-cant-work-reliably-due-to-drops/602db02ac5375f08cd248ca7

2 Messages

14 days ago

Right after I posted this issue, it did it again. here are those logs as well.

DHCPv4[16992]: 72001001-DHCPv4 Provision - Completed 2024/7/10 17:13:27 Informational
DHCPv6[17037]: 72001002-DHCPv6 Provision - Completed 2024/7/10 17:13:24 Informational
DHCPv6[17037]: 72001011-DHCPv6 - Missing Required Option 82 2024/7/10 17:13:22 Critical
DHCPv6[17037]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 17:13:22 Critical
DHCPv6[17037]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Jul 10 22:13:19 2024 2024/7/10 17:13:22 Critical
DHCPv6[17037]: 72001011-DHCPv6 - Missing Required Option 82 2024/7/10 17:13:21 Critical
DHCPv6[17037]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 17:13:21 Critical
eRouterEvents[16941]: 72003004-eRouter enabled as Dual Stack 2024/7/10 17:13:19 Informational
eRouterEvents[13746]: 72003001-eRouter is administratively disabled 2024/7/10 17:12:15 Informational
DHCPv4[27723]: 72001020-DHCPv4 - IP Address Released 2024/7/10 17:12:15 Informational
eRouterEvents[13746]: 72003004-eRouter enabled as Dual Stack 2024/7/10 17:12:14 Informational
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 17:12:14 Critical
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 17:12:14 Critical
DHCPv4[27723]: 72001001-DHCPv4 Provision - Completed 2024/7/10 16:47:18 Informational
DHCPv6[27799]: 72001002-DHCPv6 Provision - Completed 2024/7/10 16:47:15 Informational
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 82 2024/7/10 16:47:12 Critical
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 16:47:12 Critical
DHCPv6[27799]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Jul 10 21:47:11 2024 2024/7/10 16:47:12 Critical
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 82 2024/7/10 16:47:11 Critical
DHCPv6[27799]: 72001011-DHCPv6 - Missing Required Option 24 2024/7/10 16:47:11 Critical

Official Employee

 • 

1.3K Messages

Thank you for reaching out to us @jtarch04! Are both the laptop and desktop using a VPN? Have you noticed if other devices will experience this issue at the same time as the laptop and desktop?

I am an Official Xfinity Employee.
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