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user_4ef31e
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14 Messages

Friday, June 18th, 2021 2:03 AM

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Internet drops out several times a day

Hello,

I've been having problems for the past few weeks where my internet seems to drop out for a minute or 2 then comes back on several times a day. Sometimes it happens so frequently the internet is unusable.

I've called tech support a few times and they say everything looks fine on their end, and a tech came out and checked my Xb6 modem and said it tested bad and replaced it with a XB7, but it still didn't fix the problem. A tech is scheduled to come out again on Monday the 21st.

I would post a screenshot of my Upstream/Downstream info but I'm not sure how to do that.

please advise.

thanks

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4 years ago

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user_4ef31e

Contributor

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14 Messages

4 years ago

I asked the line maintenance guy what was acceptable as the upper limit as seen @ the modem and he said 54 or 55 (cant remember the exact number he said but it was 1 of the 2). I told him that my internet would not work when it got to 52. he then asked If i noticed my modem light blinking when it was at 52 which I said no.

I think there was some confusion between connection drop and modem rebooting. All I know is @ 52 my internet does not work.

Anyway it's been several hours now and my connection has been solid so I'll be keeping my fingers crossed.

Thanks

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EG

Expert

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111.3K Messages

@user_4ef31e wrote: "I asked the line maintenance guy what was acceptable as the upper limit as seen @ the modem and he said 54 or 55 (can't remember the exact number he said but it was 1 of the 2)."

He is mistaken. Comcast turned off the *Extended Upstream Power" feature on the system a while back. The upper limit is 50-51 dB. The sweet spot is 45 dB as I stated earlier. 

I hope that things hold up for you. Good luck with it !

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4 years ago

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