8 Messages
Internet drops out multiple times everyday causing internet to be unusable for years
My internet drops out multiple times every single day causing my internet to be completely unusable, next door neighbors also have the same issue. This has been an issue for years at my families house. My dad began working on fixing this by having tech appointments where they stated the house was old and bad wiring which caused our issues. We bypassed the house wiring then and connected directly into the outdoor wiring which didn't solve the issue so the house had been ruled out. Several appointments later we had the outdoor cable re done which didn't solve the issue. Since then my dad gave up on this issue as nobody was able to help. Now i am working on fixing this. I have had a tech visit where he checked all the ports and modem and determined they were all good and aren't the cause of our issue. He then scheduled a maintenance crew to check the outdoor xfinity equipment on the poles as he suspected that would be the issue since the neighbors also have this issue. Once the maintenance crew was supposedly here working (i never saw xfinity outfront of my house, nor nearby. So i dont know what they worked on) and completed their work which was confirmed through my xfinity dashboard as well as a chat agent. My internet was still dropping out and the issue still wasnt fixed. The chat agent had then scheduled a senior tech appointment and told me it would be the following day in 08/05/2023 from 8am-8pm and no one showed up. I reached out again and the same thing, appointment pushed out to 08/06/2023 and then nobody showed up again. My next chat agent told me that they had all lied and scheduled my appointment for September 2023 yet told me they would be coming August 2023 causing me to wait around for 2 days straight waiting for nothing. I just need somebody to help me so i can have functioning internet that i have been paying for for years. I work from home and this has been a major issue.
I would post a screenshot of my Upstream/Downstream info but I'm not sure how to do that.
flatlander3
Problem Solver
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1.5K Messages
2 years ago
If you login to the modem/gateway, it works out better to copy and paste the signal table in text rather than trying to capture a screenshot image of it. If you copy/paste the error log, be sure to redact MAC addresses and IP addresses, otherwise, the forum bot will mark it private and hide the post. On xfinity gear, you should be able to login to the admin interface at http://10.0.0.1 and use admin/password for the username and password.
Some more information here on some problems to look for here that may be of some help when trying to figure out signal issues: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
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user_126da9
8 Messages
2 years ago
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user_126da9
8 Messages
2 years ago
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
Downstream power looks good but your upstream power is too high. I got an older netgear at a location. When mine goes that high, I get all kinds of issues like spontaneous reboots.
What do you got going on for wiring currently? Got any splitters you can remove or by-pass for a test? Try a direct clean run to where it comes into your house? It's trying awful hard to shove a signal out.
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
If that was powered on when you were changing cables around, you might want to "warm reboot" it and let it settle out.
Bunch of uncorrectables, and one upstream not connecting. See what you get.
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
At that moment in time, downstream is now running too high, the upstream problem is fixed. So, a different problem, but perhaps easier to fix.
If you run too high on the downstream, you can have similar issues, and you might start seeing uncorrectable errors, and perhaps the front end overloading too and sometimes even rebooting as well. It comes in a bit "hot" off the street at one of my locations too. It it stays consistent like that, a cheap fix is a 6db forward path attenuator. They're about $10-15. Reduces downstream power, does nothing with upstream power going out. Might save yourself the hassle of a service call.
If you search on amazon, search for "forward path attenuator". Description should be PPC FPA6-54 in-line forward path attenuator 6dB 75 Ohms for DOCSIS.... I'd post a link, but the bot hates it when I do that. You can screw that right to the back of the gateway if you want. You might be able to find one cheaper somewhere else.
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