2 Messages
Internet Drops Out After 5PM
This issue started a few weeks back and like clockwork my speed degrades to under 10%. I’ll reboot the router and get one or two outcomes. It’s stays at < than 10% or it’s stuck in a flashing white and flashing green loop. I’ll wake up in the morning and the issue has corrected itself. I went to the Xfinity store and swapped the XB8 for a new one so I could see if this corrected the problem but it did not. I checked my cables and all connections are tight. I have a service call in 2 days but I am not optimistic that they’ll find the cause. My 2 year commitment is ending in another month and I am leaning towards another provider if this can’t be resolved to my satisfaction. For what I'm paying per month and not being able to use the internet 24/7 is unacceptable
XfinityChelseaB
Official Employee
•
1.2K Messages
4 months ago
Hello @user_c8f81b, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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