Time | Priority | Description |
Mon Aug 17 10:18:15 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 8; Chan ID: 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:17:50 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:17:50 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:17:50 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:17:50 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:17:50 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:17:16 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:17:16 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:17:14 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:17:14 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:17:00 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:16:56 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:16:56 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:16:55 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:15:22 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:15:22 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:15:20 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:15:20 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:15:02 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:15:02 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:55 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 8; Chan ID: 3 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:51 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:51 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:51 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:43 2020 | Notice (6) | CM-STATUS message sent. Event Type Code: 8; Chan ID: 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:33 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:10:33 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:27 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:15 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:10:15 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:15 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:10:15 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:15 2020 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:10 2020 | Critical (3) | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:10 2020 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:10:10 2020 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:09:39 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:09:39 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Mon Aug 17 10:09:39 2020 | Warning (5) | Dynamic Range Window violation |
Mon Aug 17 10:09:39 2020 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1; |
Roharris33
Regular Visitor
•
5 Messages
5 years ago
Went down again at 14:42 (
I don't know why the time is behind an hour) today (08/17/2020). These are the logs when the connection re-established.
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
507000000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Security
Enabled
BPI+
IP Provisioning Mode
Honor MDD
honorMdd(4)
Downstream Bonded Channels
Channel
Lock Status
Modulation
Channel ID
Frequency
Power
SNR
Correctables
Uncorrectables
1
Locked
QAM256
5
507000000 Hz
1 dBmV
40.9 dB
74361
11087
2
Locked
QAM256
2
489000000 Hz
0.9 dBmV
40.9 dB
97844
13289
3
Locked
QAM256
3
495000000 Hz
0.9 dBmV
40.9 dB
92366
12876
4
Locked
QAM256
4
501000000 Hz
0.9 dBmV
40.9 dB
86593
12055
5
Locked
QAM256
6
513000000 Hz
0.7 dBmV
40.7 dB
76919
11607
6
Locked
QAM256
7
519000000 Hz
1 dBmV
40.9 dB
68924
10494
7
Locked
QAM256
8
525000000 Hz
1 dBmV
41 dB
62050
9994
8
Locked
QAM256
9
531000000 Hz
1.2 dBmV
41.1 dB
59973
9696
9
Locked
QAM256
10
537000000 Hz
1.6 dBmV
41.2 dB
56871
9344
10
Locked
QAM256
11
543000000 Hz
1.1 dBmV
41.1 dB
52158
9217
11
Locked
QAM256
12
549000000 Hz
1.4 dBmV
41.1 dB
52041
9113
12
Locked
QAM256
13
555000000 Hz
1.4 dBmV
41.1 dB
50827
8849
13
Locked
QAM256
14
561000000 Hz
1.4 dBmV
41.1 dB
49239
8459
14
Locked
QAM256
15
567000000 Hz
1.4 dBmV
40.9 dB
46238
8533
15
Locked
QAM256
16
573000000 Hz
1.5 dBmV
41.1 dB
45317
8321
16
Locked
QAM256
17
579000000 Hz
1.4 dBmV
41 dB
41687
8372
17
Locked
QAM256
18
585000000 Hz
1.2 dBmV
41 dB
41774
8190
18
Locked
QAM256
19
591000000 Hz
1.3 dBmV
40.9 dB
43057
8012
19
Locked
QAM256
20
597000000 Hz
0.7 dBmV
40.6 dB
46150
8097
20
Locked
QAM256
21
603000000 Hz
1 dBmV
40.7 dB
45872
8287
21
Locked
QAM256
22
609000000 Hz
0.9 dBmV
40.6 dB
45398
8459
22
Locked
QAM256
23
615000000 Hz
0.3 dBmV
40.5 dB
41754
8635
23
Locked
QAM256
24
621000000 Hz
0.7 dBmV
40.6 dB
40772
8355
24
Locked
QAM256
25
627000000 Hz
0.5 dBmV
40.5 dB
109050
22208
25
Locked
QAM256
26
633000000 Hz
0.6 dBmV
40.6 dB
80922
12763
26
Locked
QAM256
27
639000000 Hz
0.6 dBmV
40.6 dB
82230
13343
27
Locked
QAM256
28
645000000 Hz
0.5 dBmV
40.6 dB
73017
12350
28
Locked
QAM256
29
651000000 Hz
0.2 dBmV
40.4 dB
90850
14654
29
Locked
QAM256
30
657000000 Hz
0.4 dBmV
40.4 dB
92072
15208
30
Locked
QAM256
31
663000000 Hz
0.4 dBmV
40.3 dB
91554
14664
31
Locked
QAM256
32
669000000 Hz
0.1 dBmV
40.3 dB
92977
16758
32
Not Locked
Unknown
0
0 Hz
0.0 dBmV
0.0 dB
0
0
Upstream Bonded Channels
Channel
Lock Status
US Channel Type
Channel ID
Symbol Rate
Frequency
Power
1
Locked
ATDMA
1
5120 Ksym/sec
34900000 Hz
29.3 dBmV
2
Locked
ATDMA
2
5120 Ksym/sec
28500000 Hz
28 dBmV
3
Locked
ATDMA
3
5120 Ksym/sec
22100000 Hz
27.3 dBmV
4
Locked
ATDMA
4
5120 Ksym/sec
15700000 Hz
27 dBmV
5
Not Locked
Unknown
0
0 Ksym/sec
0 Hz
0.0 dBmV
6
Not Locked
Unknown
0
0 Ksym/sec
0 Hz
0.0 dBmV
7
Not Locked
Unknown
0
0 Ksym/sec
0 Hz
0.0 dBmV
8
Not Locked
Unknown
0
0 Ksym/sec
0 Hz
0.0 dBmV
Downstream OFDM Channels
Channel
Lock
Status
Modulation /
Profile ID
Channel
ID
Frequency
Power
SNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1
Locked
0 ,1 ,2 ,3
33
722000000 Hz
-0.7 dBmV
39.3 dB
1228 ~ 2867
2014704288
800258914
447
2
Not Locked
0
0
0 Hz
0 dBmV
0.0 dB
0 ~ 4095
0
0
0
Upstream OFDMA Channels
Channel
Lock Status
Modulation / Profile ID
Channel ID
Frequency
Power
1
Not Locked
0
0
0 Hz
0 dBmV
2
Not Locked
0
0
0 Hz
0 dBmV
Current System Time:Mon Aug 17 13:46:00 2020
System Up Time:3 days 18:25:27
Time
Priority
Description
Mon Aug 17 13:43:49 2020
Notice (6)
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:43:48 2020
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:43:37 2020
Notice (6)
Honoring MDD; IP provisioning mode = IPv6
Mon Aug 17 13:43:20 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:43:16 2020
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:43:14 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:43:06 2020
Critical (3)
No Ranging Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:42:58 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:39:20 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:38:21 2020
Warning (5)
Dynamic Range Window violation
Mon Aug 17 13:38:21 2020
Warning (5)
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 17 13:38:20 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:00:95:60;CMTS-MAC=00:01:5c:63:38:68;CM-QOS=1.1;CM-VER=3.1;
0
0
Roharris33
Regular Visitor
•
5 Messages
5 years ago
Service was steady for 2 days. Went down again, this time I was home. Checking the logs during the event there are two upstream channels not locked and the power is higher than it typically is. I provided a sample of upstream channel power when working. Not as many uncorrectable errors on the downstream channels, uptime is 5 days.
Status
Profile ID
ID
MER
Number Range
Codewords
Codewords
Codewords
System Up Time:5 days 18:22:22
When working:
Status
Profile ID
ID
MER
Number Range
Codewords
Codewords
Codewords
Logs from begining to end of event:
0
0
Roharris33
Regular Visitor
•
5 Messages
5 years ago
On 8/26/2020 I reached out to Xfinity via Twitter. Finally received a response. They claimed that the issue was resolved. My connection was pretty solid until 9/6/2020. It dropped again with the same errors as before. It dropped again today (9/7/2020), uptime is 11 days. This time internet came back but not phone. My children are distance learning and I don't have a reliable internet connection.
0
0
EG
Expert
•
111.5K Messages
5 years ago
You are getting wild intermittent upstream power level fluctuations, and they go out of spec. This can't be fixed remotely over the phone. It takes *boots on the ground*. You should get a tech out to investigate / correct the problem.
Good luck !
0
0