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Tuesday, December 28th, 2021

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Internet drops multiple times per day. Please help!

Good morning. Since I've had XFinity, my internet has been dropping ~ 4 times per day for approximately 3-5 minutes each time. Comcast has run new wire to the house, replaced the modem several times, and tried several rooms in the house. The only thing that has not been done is replacing a cable to the modem within the house. A tech is scheduled to come out this Friday, but I've unfortunately had no luck with this in the past.

I've seen some other posts on here that have been resolved after looking at the status on the router's page, so I've pasted that below. Can anyone help?

Cable Modem

HW Version:2.0
Vendor:Technicolor
BOOT Version:S1TC-3.63.20.104
Core Version:1.0
Model:CGM4331COM
Product Type:XB7
Flash Part:8192 MB
Download Version:Prod_20.2_d31 & Prod_20.2
Downstream
Channel Bonding Value
Index
25
14
15
16
17
18
19
20
21
22
23
24
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
597 MHz
525 MHz
531 MHz
537 MHz
543 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
603 MHz
609 MHz
615 MHz
621 MHz
627 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
762000000
SNR
41.4 dB
42.2 dB
41.8 dB
41.8 dB
41.4 dB
41.4 dB
41.5 dB
41.4 dB
41.4 dB
41.1 dB
41.2 dB
40.9 dB
41.4 dB
41.3 dB
41.2 dB
41.2 dB
41.0 dB
41.2 dB
41.0 dB
41.3 dB
41.0 dB
40.9 dB
40.7 dB
40.9 dB
40.3 dB
41.1 dB
41.0 dB
41.2 dB
40.6 dB
40.6 dB
40.5 dB
40.5 dB
Power Level
-4.8 dBmV
-4.5 dBmV
-4.8 dBmV
-5.0 dBmV
-5.6 dBmV
-5.6 dBmV
-5.3 dBmV
-5.3 dBmV
-5.1 dBmV
-5.7 dBmV
-5.4 dBmV
-5.5 dBmV
-4.9 dBmV
-4.9 dBmV
-5.2 dBmV
-5.1 dBmV
-5.4 dBmV
-5.0 dBmV
-5.3 dBmV
-4.8 dBmV
-5.2 dBmV
-5.3 dBmV
-5.6 dBmV
-5.5 dBmV
-5.8 dBmV
-5.4 dBmV
-5.6 dBmV
-5.4 dBmV
-6.0 dBmV
-6.0 dBmV
-6.3 dBmV
-5.4 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
Upstream
Channel Bonding Value
Index
1
2
3
4
5
Lock Status
Locked
Locked
Locked
Locked
Locked
Frequency
35 MHz
29 MHz
22 MHz
16 MHz
39 MHz
Symbol Rate
5120
5120
5120
5120
1280
Power Level
51.3 dBmV
51.0 dBmV
50.8 dBmV
50.5 dBmV
52.0 dBmV
Modulation
QAM
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
ATDMA
CM Error Codewords
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Unerrored Codewords
1842278860
3130356801
3130358447
3130367328
3130373720
3130381430
3130385430
3130395133
3130407873
3130415746
3130421432
3130427137
3130435163
3130437379
3130447231
3130453720
3130467121
3130471077
3130482790
3130487271
3130493513
3130501217
3130508454
3130514891
3130518806
3130526003
3130533764
3130542252
3130542025
3130551313
3130554740
1842278860
Correctable Codewords
1716538721
84735
84835
85134
84799
85006
84930
84707
85227
85117
85201
85009
85210
85079
85048
85101
85311
85236
85297
85795
85770
85355
85669
85543
85536
85210
85284
85546
85465
85942
85959
1716538721
Uncorrectable Codewords
20326
363898
364154
364510
364591
364720
364770
365259
365065
365319
365306
365429
365466
365595
365591
365977
365511
366113
365864
365663
365826
366286
365879
365819
365890
366117
365700
365230
364954
363965
363967
20326
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