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Internet drops multiple times per day. Please help!
Good morning. Since I've had XFinity, my internet has been dropping ~ 4 times per day for approximately 3-5 minutes each time. Comcast has run new wire to the house, replaced the modem several times, and tried several rooms in the house. The only thing that has not been done is replacing a cable to the modem within the house. A tech is scheduled to come out this Friday, but I've unfortunately had no luck with this in the past.
I've seen some other posts on here that have been resolved after looking at the status on the router's page, so I've pasted that below. Can anyone help?
Cable Modem
HW Version:2.0
Vendor:Technicolor
BOOT Version:S1TC-3.63.20.104
Core Version:1.0
Model:CGM4331COM
Product Type:XB7
Flash Part:8192 MB
Download Version:Prod_20.2_d31 & Prod_20.2
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||
Index |
25
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Frequency |
597 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
651 MHz
|
657 MHz
|
663 MHz
|
669 MHz
|
675 MHz
|
681 MHz
|
687 MHz
|
693 MHz
|
699 MHz
|
705 MHz
|
711 MHz
|
762000000
|
SNR |
41.4 dB
|
42.2 dB
|
41.8 dB
|
41.8 dB
|
41.4 dB
|
41.4 dB
|
41.5 dB
|
41.4 dB
|
41.4 dB
|
41.1 dB
|
41.2 dB
|
40.9 dB
|
41.4 dB
|
41.3 dB
|
41.2 dB
|
41.2 dB
|
41.0 dB
|
41.2 dB
|
41.0 dB
|
41.3 dB
|
41.0 dB
|
40.9 dB
|
40.7 dB
|
40.9 dB
|
40.3 dB
|
41.1 dB
|
41.0 dB
|
41.2 dB
|
40.6 dB
|
40.6 dB
|
40.5 dB
|
40.5 dB
|
Power Level |
-4.8 dBmV
|
-4.5 dBmV
|
-4.8 dBmV
|
-5.0 dBmV
|
-5.6 dBmV
|
-5.6 dBmV
|
-5.3 dBmV
|
-5.3 dBmV
|
-5.1 dBmV
|
-5.7 dBmV
|
-5.4 dBmV
|
-5.5 dBmV
|
-4.9 dBmV
|
-4.9 dBmV
|
-5.2 dBmV
|
-5.1 dBmV
|
-5.4 dBmV
|
-5.0 dBmV
|
-5.3 dBmV
|
-4.8 dBmV
|
-5.2 dBmV
|
-5.3 dBmV
|
-5.6 dBmV
|
-5.5 dBmV
|
-5.8 dBmV
|
-5.4 dBmV
|
-5.6 dBmV
|
-5.4 dBmV
|
-6.0 dBmV
|
-6.0 dBmV
|
-6.3 dBmV
|
-5.4 dBmV
|
Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
Upstream
|
Channel Bonding Value | |||||
Index |
1
|
2
|
3
|
4
|
5
|
|
---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
Frequency |
35 MHz
|
29 MHz
|
22 MHz
|
16 MHz
|
39 MHz
|
|
Symbol Rate |
5120
|
5120
|
5120
|
5120
|
1280
|
|
Power Level |
51.3 dBmV
|
51.0 dBmV
|
50.8 dBmV
|
50.5 dBmV
|
52.0 dBmV
|
|
Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
|
Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
CM Error Codewords | ||||||||||||||||||||||||||||||||
Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Unerrored Codewords |
1842278860
|
3130356801
|
3130358447
|
3130367328
|
3130373720
|
3130381430
|
3130385430
|
3130395133
|
3130407873
|
3130415746
|
3130421432
|
3130427137
|
3130435163
|
3130437379
|
3130447231
|
3130453720
|
3130467121
|
3130471077
|
3130482790
|
3130487271
|
3130493513
|
3130501217
|
3130508454
|
3130514891
|
3130518806
|
3130526003
|
3130533764
|
3130542252
|
3130542025
|
3130551313
|
3130554740
|
1842278860
|
Correctable Codewords |
1716538721
|
84735
|
84835
|
85134
|
84799
|
85006
|
84930
|
84707
|
85227
|
85117
|
85201
|
85009
|
85210
|
85079
|
85048
|
85101
|
85311
|
85236
|
85297
|
85795
|
85770
|
85355
|
85669
|
85543
|
85536
|
85210
|
85284
|
85546
|
85465
|
85942
|
85959
|
1716538721
|
Uncorrectable Codewords |
20326
|
363898
|
364154
|
364510
|
364591
|
364720
|
364770
|
365259
|
365065
|
365319
|
365306
|
365429
|
365466
|
365595
|
365591
|
365977
|
365511
|
366113
|
365864
|
365663
|
365826
|
366286
|
365879
|
365819
|
365890
|
366117
|
365700
|
365230
|
364954
|
363965
|
363967
|
20326
|
No Responses!