Internet drops multiple times everyday

This may or may not be the root cause of the problem (YMMV) but it should be addressed regardless. The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from Home Depot, Target, Wal-Mart, etc. Splitters should be swapped with known to be good / new ones to test.

Also check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, etc.

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.

Good luck with it !

@user_xsm3vp Hi there! Thank you so much for reaching out to us for help with the internet connections dropping. I'm sorry your have been experiencing this issue, I know how impactful this can be on our everyday lives. We will help find the right solution! 

@EG Thanks for your input on this and guidance on troubleshooting the wiring. 

@user_xsm3vp It's possible that eliminating a splitter (if any) and checking the connections for being secure and undamaged may help out with correcting the signals to correct levels. If the trouble continues, we can set up a repair appointment to have our awesome technicians work on any needed repairs. Simply send us a direct message with your name and service address.

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