I have a NetGear C7000v2 set up in my house that is connected to a coax that goes to a 3-way splitter. One of the splits goes to the wall, and the other goes to a Camscope AC power adapter. Another coaxial cord comes out of the all that I assume is for the TV but is not connected. The wifi connection drops multiple times a day for anywhere from 10 minutes to an hour or more. I haven't been able to check if an ethernet connection works during these outages. I checked the Error Log, and the most frequent error is: "Started Unicast Maintenance Ranging - No Response received - T3 time-out." There are also a few "SYNC Timing Synchronization failure - Failed to acquire FEC framing" and "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out."
Here is the Cable Connection info:
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
1 |
507000000 Hz |
6.9 dBmV |
39.9 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
2 |
513000000 Hz |
7.3 dBmV |
40.3 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
3 |
519000000 Hz |
7.5 dBmV |
40.4 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
4 |
525000000 Hz |
8.3 dBmV |
41.1 dB |
0 |
0 |
| 5 |
Locked |
QAM256 |
5 |
531000000 Hz |
7.7 dBmV |
40.7 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
6 |
537000000 Hz |
7.4 dBmV |
40.4 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
7 |
543000000 Hz |
7.6 dBmV |
40.7 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
8 |
549000000 Hz |
7.9 dBmV |
40.9 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
9 |
555000000 Hz |
6.9 dBmV |
40.2 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
10 |
561000000 Hz |
7.2 dBmV |
39.7 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
11 |
567000000 Hz |
7.4 dBmV |
40.7 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
12 |
573000000 Hz |
6.4 dBmV |
40 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
13 |
579000000 Hz |
6.4 dBmV |
40 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
14 |
585000000 Hz |
6.8 dBmV |
40.1 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
15 |
591000000 Hz |
6.9 dBmV |
40.2 dB |
0 |
0 |
| 16 |
Locked |
QAM256 |
16 |
597000000 Hz |
6.7 dBmV |
40 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
17 |
603000000 Hz |
6.4 dBmV |
39.4 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
18 |
609000000 Hz |
6.2 dBmV |
39.4 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
19 |
615000000 Hz |
6.5 dBmV |
39.4 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
20 |
621000000 Hz |
6.5 dBmV |
39.4 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
21 |
627000000 Hz |
6.9 dBmV |
39.9 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
22 |
633000000 Hz |
6.6 dBmV |
39.4 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
23 |
639000000 Hz |
7.1 dBmV |
39.9 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
24 |
645000000 Hz |
6.9 dBmV |
39.9 dB |
0 |
0 |
|
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
51 |
5120 Ksym/sec |
29200000 Hz |
40.5 dBmV |
| 2 |
Locked |
ATDMA |
49 |
5120 Ksym/sec |
16400000 Hz |
40.8 dBmV |
| 3 |
Locked |
ATDMA |
50 |
5120 Ksym/sec |
22800000 Hz |
40.3 dBmV |
| 4 |
Locked |
ATDMA |
52 |
5120 Ksym/sec |
35600000 Hz |
38.8 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
Any help would be appreciated.
XfinityRay
Official Employee
•
3K Messages
3 years ago
Hello, @user_568065. Thank you for reaching out for assistance with your service and for providing your diagnostics so we could see what is happening. There is noise in your signal along with timeouts happening. Have you tried to disconnect the 3-way splitter and connect from the wall outlet to the modem without it to see if that helps or tried to use a 2 way splitter that can take the Camscope and modem connections? Was the Camscope installed by a Technician and working as an amplifier?
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