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Internet drops for about 30 seconds straight, up to 10 times a day.
As title states. It started about a month ago, and it varies how often, but my internet will drop and be completely unresponsive across all my devices at home for about 30 seconds. This will happen anywhere from 3 to 10 times a day.
There are no easy ways to report this outage or issue on my normal xfinity account or app, because I can only use the app and run a troubleshoot test while the internet is working fine, and the main website only has me chat with the little chatbot which is unhelpful.
I require stable internet for work and this has cost me many manhours at this rate. Requesting a credit on my xfinity support page doesn't do anything since there weren't any "official" outages. I tried to schedule a tech appointment but all the chatbot did was say they ran "updates" on their end, and the issue was resolve. (it wasn't.)
(I am also unable to post a screenshot of any issues to this thread or a comment, for some reason)
XfinityEva
Official Employee
•
1.3K Messages
1 month ago
Thank you for taking the time to contact us about your connection. We understand it can be tricky when dealing with an intermittent connection and getting past that initial troubleshooting. We ask that you send us a direct message with your full name and service address.
What we can do is check for signals and other issues around the area and even schedule a tech for you if needed.
To send a direct message:
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