Internet dropping

My logs give code

FW.IPv6 FORWARD drop and FW.IPv6 INPUT drop and when I've had them trouble shoot online they can't see any issues. I have cameras set to record 24/7, but they constantly loose internet. Anyone know why? Also does that code mean there are ports being forwarded, because I haven't enabled any. Is it possible someone else has hacked in ?

Responses

XfinityKassie

Official Employee

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1.9K Messages

1 year ago

@user_40ewdo Good morning! Thank you for taking the time to reach our Community Forums Team for assistance with your internet connection. I would be happy to assist you get this ironed out today. Before we begin, can you please share any troubleshooting steps you have already tried? This way we don't repeat the same steps.

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user_40ewdo

3 Messages

I've done the online assistant chat where they check the health, connection having me tighten the the connectors and unplug the modem. Today a tech came and said he put a filter on outside somewhere so we'll see of that works. What does that code mean though?

1 year ago

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XfinityRoberto

Official Employee

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1.8K Messages

Good morning @user_40ewdo. I am sorry to hear that our online Xfinity assistant was not able to resolve your issue. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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