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Saturday, August 10th, 2024 5:45 AM

Internet dropping when on discord or party chat

Xfinity support says I have full internet, but connection to my PC and Xbox drops every few seconds. I have a wired connection for both and all speed tests say I’m getting internet. If I try and play online games they won’t open or will kick me out, and if I use discord or Xbox chat, I am disconnected and reconnected every few seconds. Also, when on my pc, turning on my VPN sometimes fixes the issue which I thought might somehow help explain what’s happening. Xfinity says it’s a problem with discord but I know it isn’t because it’s happening on my Xbox as well as my PC. Anyone have a fix for this?

1 Message

1 month ago

Having this same issue.

Official Employee

 • 

1.4K Messages

 

user_upltnq Have you by chance taken a look at our troubleshooting page?  There are lots of tips for troubleshooting that may help with your connection cutting out. 

 

{Edit corrected links}

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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