Visitor
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1 Message
Internet dropping several times a day
My Internet keeps dropping several times a day and has been reoccurring problem for the past couple of weeks. I work from home, and this is unacceptable.
A technician came out last week and didn't seem concerned with my xFi Gateway. He did change the connection from the street to my unit. This did not help. Please provide a solution.
| DHCPv6[8972]: 72001002-DHCPv6 Provision - Completed | 2025/2/25 19:11:41 | Informational |
| DHCPv6[8972]: 72001011-DHCPv6 - Missing Required Option 24 | 2025/2/25 19:11:39 | Critical |
| DHCPv6[8972]: 72001011-DHCPv6 - Missing Required Option 82 | 2025/2/25 19:11:38 | Critical |
| DHCPv6[8972]: 72001011-DHCPv6 - Missing Required Option 24 | 2025/2/25 19:11:38 | Critical |
| DHCPv6[8972]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Feb 26 00:11:37 2025 | 2025/2/25 19:11:38 | Critical |
| DHCPv6[8972]: 72001011-DHCPv6 - Missing Required Option 82 | 2025/2/25 19:11:37 | Critical |
| DHCPv4[8377]: 72001001-DHCPv4 Provision - Completed | 2025/2/25 19:11:30 | Informational |
| eRouterEvents[8307]: 72003004-eRouter enabled as Dual Stack | 2025/2/25 19:11:23 | Informational |
| DHCPv6[8906]: 72001011-DHCPv6 - Missing Required Option 82 | 2025/2/25 19:05:09 | Critical |
| DHCPv6[8906]: 72001011-DHCPv6 - Missing Required Option 82 | 2025/2/25 19:05:09 | Critical |
| DHCPv6[8906]: 72001011-DHCPv6 - Missing Required Option 24 | 2025/2/25 19:05:09 | Critical |
| DHCPv6[8906]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times | 2025/2/25 19:05:09 | Critical |
XfinityShawn
Official Employee
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1.3K Messages
2 days ago
Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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EG
Expert
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108.8K Messages
18 hours ago
@d_thomas_88 @XfinityShawn
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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