3 Messages
Internet Dropping out horrendously
Ever since I've had my internet it occasionally drops in a quality to sluggish slow for 2 minutes but wasn't too bad at least once a day, now its worsened ever since I had my internet upgraded, it's been horrendously slow, and the internet drops out in quality for a while. To where it is becoming hard to do my work, use for important tasks, use for relaxation and streaming and gaming as well. I'm unsure as to what has been causing it and have called technicians over to take a look at everything physically and sighted everything to be fine, I'm just wondering what in the heck could be causing such terrible problems for my router and home internet.
EG
Expert
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110K Messages
1 year ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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110K Messages
1 year ago
Did you try that hardwired test ?
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EG
Expert
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110K Messages
11 months ago
@user_7c12hr
Please create a new topic of your own here on this board detailing your issue. Thanks.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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