Visitor
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4 Messages
Internet dropping out for 1-2 mins then back
Hello,
My internet is appearing to drop out for a minute or two then return. This is happening 1 to 2 times a day.
Was looking for any information on what's happening?
Arris cable modem SB6183
TP Link Router AX1500 Wi-Fi 6
Computer in question is on a wired connection. Issue also happens on laptop with WiFi also.
On the desktop that is wired I will see "internet access" under the adapter.
On the laptop sometimes it says "connected without internet"
Cable modem Event log, last 5 entries, mac address removed
| Time Not Established | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=xxxxxxxx;CMTS-MAC=xxxx;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
| Time Not Established | Warning (5) | ToD request sent - No Response received;CM-MAC=x;CMTS-MAC=xxxxx;CM-QOS=1.0;CM-VER=3.0; |
| Tue Oct 24 18:22:47 2023 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxxx;CM-QOS=1.1;CM-VER=3.0; |
Modem status:
Status
The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | Locked | |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | ||||||||
|---|---|---|---|---|---|---|---|---|
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
| 1 | Locked | QAM256 | 42 | 405000000 Hz | 8.4 dBmV | 40.9 dB | 320 | 526 |
| 2 | Locked | QAM256 | 43 | 411000000 Hz | 9.4 dBmV | 41.4 dB | 316 | 196 |
| 3 | Locked | QAM256 | 44 | 417000000 Hz | 9.5 dBmV | 41.3 dB | 240 | 206 |
| 4 | Locked | QAM256 | 45 | 423000000 Hz | 10.2 dBmV | 41.7 dB | 159 | 41 |
| 5 | Locked | QAM256 | 38 | 435000000 Hz | 9.6 dBmV | 41.4 dB | 3222 | 957 |
| 6 | Locked | QAM256 | 39 | 441000000 Hz | 9.7 dBmV | 41.4 dB | 271 | 103 |
| 7 | Locked | QAM256 | 40 | 447000000 Hz | 10.0 dBmV | 41.5 dB | 273 | 124 |
| 8 | Locked | QAM256 | 41 | 453000000 Hz | 10.5 dBmV | 41.7 dB | 313 | 227 |
| 9 | Locked | QAM256 | 32 | 459000000 Hz | 10.4 dBmV | 41.5 dB | 269 | 274 |
| 10 | Locked | QAM256 | 34 | 465000000 Hz | 10.4 dBmV | 41.6 dB | 158 | 225 |
| 11 | Locked | QAM256 | 35 | 471000000 Hz | 10.4 dBmV | 41.4 dB | 166 | 116 |
| 12 | Locked | QAM256 | 36 | 477000000 Hz | 10.8 dBmV | 41.7 dB | 115 | 31 |
| 13 | Locked | QAM256 | 1 | 483000000 Hz | 10.5 dBmV | 41.4 dB | 146 | 7 |
| 14 | Locked | QAM256 | 2 | 489000000 Hz | 10.7 dBmV | 41.4 dB | 136 | 4 |
| 15 | Locked | QAM256 | 3 | 495000000 Hz | 10.0 dBmV | 41.2 dB | 172 | 53 |
| 16 | Locked | QAM256 | 4 | 501000000 Hz | 9.9 dBmV | 41.0 dB | 199 | 60 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 1 | 5120 Ksym/sec | 35600000 Hz | 39.3 dBmV |
| 2 | Locked | ATDMA | 2 | 5120 Ksym/sec | 29200000 Hz | 39.5 dBmV |
| 3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 22800000 Hz | 39.0 dBmV |
| 4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 16400000 Hz | 39.5 dBmV |
Current System Time: Thu Nov 02 08:29:31 2023
Accepted Solution
user_wizman
Visitor
•
4 Messages
2 years ago
XfinityJessie,
I see you deleted my bump post.
This is an acknowledgment of your policy to not allow bump post.
2
0
user_anon1000
3 Messages
2 years ago
Following as I may have a similar issue with a Surfboard S33v2.
0
0