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Friday, November 29th, 2024 10:36 PM

Internet dropping multiple times per day

I have had at least 4 technicians look at this problem. I get messages about an issue with the signal into the house. A tech was here this morning and said he changed some parts and it was fixed. 30 minutes later it went out again. I got on the App and it noticed a problem and asked if I wanted to schedule a technician. I did for tomorrow morning. I got a message about 2 hours later that everything was fixed and canceled my appointment. I have has Comcast service over 30 years and am at the point where I cancel.

New Poster

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3 Messages

6 days ago

What modem model are you using? I occasionally have drop outs with the xFi 7 Gateway CGM4331COM but nothing as bad as it sounds like you are dealing with.

Official Employee

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1.1K Messages

4 days ago

@user_a3v7mf
Hello, and thank you for taking the time to reach out to us. I am sorry to hear about the issues you have been dealing with. Let's figure out what is going on. Since you have already had multiple technician visits, go ahead and send a DM to Xfinity support so we can look at what is going on. 


Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

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