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user_4hyle9
1st Topic

2 Messages

Monday, October 7th, 2024 3:57 PM

Internet dropping multiple times a day

My internet has been dropping multiple times a day for the past 2 months. Xfinity won't let me talk to a live person any time I call about this, I have restarted the router multiples times and it continues to happen. Has anyone found success in solving this issue? I'm debating switching to USI, I work from home and cannot have this keep happening.

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2 months ago

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user_baap7r

Contributor

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23 Messages

2 months ago

If you browse these forums, you'll see dozens upon dozens of these posts from just the past few weeks. None of them have an answer. A tech might come and replace your modem, and that won't do anything. Xfinity clearly has a nationwide network problem but they refuse to admit it.

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user_4hyle9

2 Messages

Thanks for confirming my suspicions... I guess it's time to switch providers!

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2 months ago

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XfinityXanadu

Official Employee

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300 Messages

Hi @user_4hyle9, there can be a number of things that are the root cause to service issues. While the symptoms my seem similar on your end, the cause can differ from street to street, neighborhood to neighborhood, and state to state. I'm happy to take a look at your account and see what conclusions we can come to and get your connection improved. 

Please send me a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_7llkdz

1 Message

2 months ago

Same issue for me in East Tennessee, and one of my coworkers in Michigan.  It happens every 2-3 minutes when we are on Teams calls.  Sometimes we drop at exactly the same time, but usually it’s random.  I’ve had multiple techs come out and restarted the modem dozens of times. Agreed, something is up with Xfinity wifi nationwide, and they aren’t talking about it. 

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XfinityBrianH

Official Employee

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947 Messages

 

user_7llkdz Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 months ago

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