3 Messages
Internet dropping from all devices for a few seconds, multiple times per day
See title, occurs randomly throughout the day to all devices and has been happening for the last two or three weeks. Connection drops from all of our devices for a few seconds before returning. We are using only the xFi XB8 Gateway hardware, I have restarted both the gateway and our devices and have checked the gateway's coax connections.
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||||
Channel ID |
20
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
193
|
194
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
||||||||||||||||
Frequency |
507 MHz
|
465 MHz
|
471 MHz
|
477 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
501 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
722000000
|
957000000
|
||||||||||||||||
SNR |
44.2 dB
|
44.2 dB
|
44.2 dB
|
44.2 dB
|
44.2 dB
|
44.1 dB
|
44.1 dB
|
44.1 dB
|
44.1 dB
|
44.1 dB
|
44.1 dB
|
43.9 dB
|
43.9 dB
|
43.9 dB
|
43.7 dB
|
43.7 dB
|
43.6 dB
|
43.5 dB
|
42.7 dB
|
40.9 dB
|
||||||||||||||||
Power Level |
2.1 dBmV
|
2.5 dBmV
|
2.2 dBmV
|
2.0 dBmV
|
1.9 dBmV
|
1.9 dBmV
|
2.0 dBmV
|
2.1 dBmV
|
1.9 dBmV
|
1.7 dBmV
|
1.7 dBmV
|
1.6 dBmV
|
1.6 dBmV
|
1.7 dBmV
|
1.5 dBmV
|
1.4 dBmV
|
1.3 dBmV
|
1.3 dBmV
|
0.6 dBmV
|
-4.0 dBmV
|
||||||||||||||||
Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
OFDM
|
Upstream
|
Channel Bonding Value | |||||
Channel ID |
17
|
18
|
19
|
20
|
0
|
|
---|---|---|---|---|---|---|
Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
||
Frequency |
16 MHz
|
22 MHz
|
29 MHz
|
35 MHz
|
||
Symbol Rate |
5120
|
5120
|
5120
|
5120
|
||
Power Level |
41.3 dBmV
|
42.0 dBmV
|
43.0 dBmV
|
43.3 dBmV
|
||
Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
||
Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
user_baap7r
Contributor
•
23 Messages
1 month ago
Welcome to the club. They'll try to replace your modem and/or install a splitter. This isn't the issue. It's a network issue. Push back. I hope they're able to fix it for you--there are a lot of us still dealing with this.
0
0
XfinityTony
Official Employee
•
999 Messages
30 days ago
@user_2f7l1x, thank you for your post! I am sorry to hear that you are having continued issues with your internet service. I can't imagine how frustrating that has been. We are going help you get this fixed. Your signal levels look pretty good. Do you notice the color of the light on top of your XB8 change color when you lose connection?
4
0