Visitor
•
1 Message
Internet Dropping for About 5 minutes Every hour at a similar time
Hello,
My internet connection has been dropping for about 5 minutes at a similar time every hour usually within the same 10 minutes. This happens on all devices, including those connected directly to the gateway with an Ethernet cable.
I checked the DHCP lease, and it’s over 20 hours. The gateway’s event log is empty, and the service otherwise works fine between the drops.
Does anyone have any solutions for this?
Thank you for your help!
XfinityJon
Official Employee
•
440 Messages
11 days ago
Hi there ncalvin62. I can certainly understand the importance of a stable connection. I do have a few questions in order for me to better assist. How long have you been experiencing the drops for? What troubleshooting steps have you taken so far?
0
0