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Monday, January 6th, 2025 1:50 PM

Internet dropping connection last few days

Everything has been fine for the last year with little to no outage. However, the last week, I have woken up to no connection and “your modem is offline”. AI is no help, restarting the modem and router multiple times and then things seem to get back online sporadically. All runs fine until, like this morning, offline again. I restarted the modem twice and router once. All the latest firmware and nothing has changed inside the house for connections, cables, or hardware. 

last Friday when the modem finally got back online, the AI said there was still a problem a tech needed to come out. Comcast had “no issues or outage on their end”,  scheduled a tech for the next available day. However, within 2 hrs or so I get a message saying “your issue has been resolved, do you want to cancel your tech visit?” They claimed no issue and I assumed something was fixed, so I cancelled. Now 2 days later I wake to no internet again and the same restart [Edited: "Language"] to finally have the modem get back online. 

this has all been only in the last week and very frustrating as there are no live people doing support. I have a tech scheduled for tomorrow again. Any suggestions or thoughts from others having any similar issue? 

update:

6:38am- we didn’t find an outage associated with with your Xfinity service. 
8:21am - we fixed the issue impacting your Xfinity internet in your area. If you are back online, you can cancel your appt. 
Same as last Friday, Xfinity/comcast has no issue………and then we FIXED the issue. [Edited: "Language"] 

rinse and repeat 

Official Employee

 • 

1.9K Messages

28 days ago

 

user_0pbtxw Thanks for reaching out about your service issues. This sounds very frustrating, and I would be happy to assist if you still need. If the tech came out and resolved the issue that's good too. Please let me know if the issue is still on going. 

 

3 Messages

No tech came out as they cancelled my appointment. Issue seems resolved for the last 2 days, but who knows. 

Official Employee

 • 

1.1K Messages

I am glad that you haven't experienced any issues over the last couple of days. I will follow up with you again on Friday to make sure everything is still working properly! If you have any issue before then please reach out to let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2K Messages

Hello, and happy Friday, user_0pbtxw. I hope this message finds you well, and you've had a great day so far. Just checking in for an update. How is everything?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

so far everything is back to normal. I'd like to know what was done outside the house or in our area to address the issue. Nothing was done or changed inside the home. 

Official Employee

 • 

2K Messages

I'm happy to read that all is well! As a reminder, the most effective way to get updates for your area and information about your service is to visit https://www.xfinity.com/support/status or use the Xfinity app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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