5 Messages
Internet Dropping 3-4 times a day. Each time with the following errors: UCD invalid or channel unusable and SYNC Timing Synchronization
My internet connection will fail several times in a day. It dropped three times one Wednesday, 1/22. Then did not drop again until yesterday 1/24. It has dropped five times in the last 24 hours. In about 2 - 10 minutes the internet will be back. The modem lights appear to show a good connection during the outages. When I look at my modem's event log, I see there are Critical Events that correspond with these outages. They are always:
UCD invalid or channel unusable
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Also, SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
Accepted Solution
mca219
5 Messages
11 days ago
Resolution - At the end of the day after a technician came to the house and checked the lines at the pole, he found a few lines that were damaged. Looked like possibly chewed on by squirrels. After the damaged line(s) were replaced, this issue did resolve itself.
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XfinityDilary
Official Employee
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2.1K Messages
3 months ago
@mca219 Thanks for creating a public post! We can continue privately now. I will message you shortly.
(edited)
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