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user_g9n1b
20th Anniversary celebration
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7 Messages

Monday, June 1st, 2026 7:12 AM

Internet drop outs every 10 to 15 minutes

Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. 

Gary [Edited: "Personal Information"]

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7 days ago

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XfinityKassie

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9 days ago

 

user_g9n1b Good morning, and thank you for reaching out to Xfinity Forums! I can definitely see how the drops in connection would be frustrating. Are the drops happening on all your devices, or just the device you are gaming on? Are you using a console, or are you online gaming? 

 

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user_g9n1b

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7 Messages

Online. Do you think it might be something other than the internet connection?

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9 days ago

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XfinityKassie

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2.5K Messages

 

user_g9n1b It's possible it can be the gaming server you are connecting to, if you are playing an online game. May I ask what game you are playing? 

 

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9 days ago

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user_g9n1b

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Golf Impact. This is the only game where I have this problem. 

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9 days ago

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XfinityTommy

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2.9K Messages

user_g9n1b Hmm, do you have any other games that you might be able to try to see if we can isolate if it might be the Golf Impact app or just the overall server traffic during that time you play.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_g9n1b

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I play chess, Wordle, Words with Friends with no problem. No other multiplayer games. 

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9 days ago

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