canadiangriff's profile

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3 Messages

Fri, Dec 11, 2020 10:00 AM

Internet Drop Outs - ARRIS SB6190

Hi there, ive seen these errors pop up for QUITE a few people in the forums, but i've yet to see what is done to resolve it, or if it even is resolved.... We had a new line buried already a few months ago and that helped a little but this last week, we've started receiving A LOT of errors and total drop outs without being able to reconnect for 30-60 minutes. I'm working from home, so rely on my wifi. 


The error logs on the modem show: 

TLV-11 - unrecognized OID

Started Unicast Maintenance Ranging - No Response received - T3 time-out;

No Ranging Response received - T3 time-out;


Looks like my downstream is good, but my upstream power is lower than the recommended minimum. ARRIS support told me the ISP (Xfinity) should be able to fix that but when i've mentioned it, they said it's fine... Can they fix the upstream power level? I need reliable working internet. It's only getting worse. 



Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1Locked256QAM41675.00 MHz2.90 dBmV38.61 dB00
2Locked256QAM13495.00 MHz5.90 dBmV38.98 dB70
3Locked256QAM14507.00 MHz5.60 dBmV38.61 dB70
4Locked256QAM15513.00 MHz5.70 dBmV38.61 dB00
5Locked256QAM16519.00 MHz5.50 dBmV38.61 dB00
6Locked256QAM17525.00 MHz5.30 dBmV38.61 dB60
7Locked256QAM18531.00 MHz5.60 dBmV38.61 dB00
8Locked256QAM19543.00 MHz5.20 dBmV38.61 dB00
9Locked256QAM20549.00 MHz5.00 dBmV38.61 dB00
10Locked256QAM21555.00 MHz5.00 dBmV38.98 dB00
11Locked256QAM22561.00 MHz5.00 dBmV38.61 dB00
12Locked256QAM23567.00 MHz4.60 dBmV38.98 dB00
13Locked256QAM24573.00 MHz4.70 dBmV38.98 dB00
14Locked256QAM25579.00 MHz4.40 dBmV38.61 dB00
15Locked256QAM26585.00 MHz4.20 dBmV38.61 dB40
16Locked256QAM27591.00 MHz3.90 dBmV38.61 dB00
17Locked256QAM28597.00 MHz3.70 dBmV38.61 dB10
18Locked256QAM29603.00 MHz3.70 dBmV38.61 dB00
19Locked256QAM30609.00 MHz3.60 dBmV38.61 dB00
20Locked256QAM31615.00 MHz3.60 dBmV38.61 dB00
21Locked256QAM32621.00 MHz3.50 dBmV38.98 dB00
22Locked256QAM33627.00 MHz3.30 dBmV38.61 dB00
23Locked256QAM34633.00 MHz3.40 dBmV38.61 dB00
24Locked256QAM35639.00 MHz3.30 dBmV38.61 dB00
25Locked256QAM36645.00 MHz2.90 dBmV38.60 dB00
26Locked256QAM37651.00 MHz3.10 dBmV38.60 dB00
27Locked256QAM38657.00 MHz2.90 dBmV38.60 dB00
28Locked256QAM39663.00 MHz2.70 dBmV38.20 dB00
29Locked256QAM40669.00 MHz2.70 dBmV38.20 dB10
30Locked256QAM42681.00 MHz2.80 dBmV38.60 dB00
31Locked256QAM43687.00 MHz2.60 dBmV38.20 dB10
32Locked256QAM44693.00 MHz2.80 dBmV38.20 dB50


Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA45120 kSym/s35.60 MHz42.50 dBmV
2LockedATDMA51280 kSym/s39.60 MHz39.00 dBmV
3LockedATDMA35120 kSym/s29.20 MHz42.50 dBmV
4LockedATDMA25120 kSym/s22.80 MHz42.50 dBmV
5LockedATDMA15120 kSym/s16.40 MHz

42.50 dBmV





Thank you for any help. 


New Poster


1 Message

5 m ago

Mine looks pretty much the same as yours I currently have no upload speed and I can't send a signal to my modem, nor my cable box. Both are currently working though.

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