Internet Drop Outs - ARRIS SB6190

Question

Hi there, ive seen these errors pop up for QUITE a few people in the forums, but i've yet to see what is done to resolve it, or if it even is resolved.... We had a new line buried already a few months ago and that helped a little but this last week, we've started receiving A LOT of errors and total drop outs without being able to reconnect for 30-60 minutes. I'm working from home, so rely on my wifi.

The error logs on the modem show:

TLV-11 - unrecognized OID

Started Unicast Maintenance Ranging - No Response received - T3 time-out;

No Ranging Response received - T3 time-out;

Looks like my downstream is good, but my upstream power is lower than the recommended minimum. ARRIS support told me the ISP (Xfinity) should be able to fix that but when i've mentioned it, they said it's fine... Can they fix the upstream power level? I need reliable working internet. It's only getting worse.

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	41	675.00 MHz	2.90 dBmV	38.61 dB	0	0
2	Locked	256QAM	13	495.00 MHz	5.90 dBmV	38.98 dB	7	0
3	Locked	256QAM	14	507.00 MHz	5.60 dBmV	38.61 dB	7	0
4	Locked	256QAM	15	513.00 MHz	5.70 dBmV	38.61 dB	0	0
5	Locked	256QAM	16	519.00 MHz	5.50 dBmV	38.61 dB	0	0
6	Locked	256QAM	17	525.00 MHz	5.30 dBmV	38.61 dB	6	0
7	Locked	256QAM	18	531.00 MHz	5.60 dBmV	38.61 dB	0	0
8	Locked	256QAM	19	543.00 MHz	5.20 dBmV	38.61 dB	0	0
9	Locked	256QAM	20	549.00 MHz	5.00 dBmV	38.61 dB	0	0
10	Locked	256QAM	21	555.00 MHz	5.00 dBmV	38.98 dB	0	0
11	Locked	256QAM	22	561.00 MHz	5.00 dBmV	38.61 dB	0	0
12	Locked	256QAM	23	567.00 MHz	4.60 dBmV	38.98 dB	0	0
13	Locked	256QAM	24	573.00 MHz	4.70 dBmV	38.98 dB	0	0
14	Locked	256QAM	25	579.00 MHz	4.40 dBmV	38.61 dB	0	0
15	Locked	256QAM	26	585.00 MHz	4.20 dBmV	38.61 dB	4	0
16	Locked	256QAM	27	591.00 MHz	3.90 dBmV	38.61 dB	0	0
17	Locked	256QAM	28	597.00 MHz	3.70 dBmV	38.61 dB	1	0
18	Locked	256QAM	29	603.00 MHz	3.70 dBmV	38.61 dB	0	0
19	Locked	256QAM	30	609.00 MHz	3.60 dBmV	38.61 dB	0	0
20	Locked	256QAM	31	615.00 MHz	3.60 dBmV	38.61 dB	0	0
21	Locked	256QAM	32	621.00 MHz	3.50 dBmV	38.98 dB	0	0
22	Locked	256QAM	33	627.00 MHz	3.30 dBmV	38.61 dB	0	0
23	Locked	256QAM	34	633.00 MHz	3.40 dBmV	38.61 dB	0	0
24	Locked	256QAM	35	639.00 MHz	3.30 dBmV	38.61 dB	0	0
25	Locked	256QAM	36	645.00 MHz	2.90 dBmV	38.60 dB	0	0
26	Locked	256QAM	37	651.00 MHz	3.10 dBmV	38.60 dB	0	0
27	Locked	256QAM	38	657.00 MHz	2.90 dBmV	38.60 dB	0	0
28	Locked	256QAM	39	663.00 MHz	2.70 dBmV	38.20 dB	0	0
29	Locked	256QAM	40	669.00 MHz	2.70 dBmV	38.20 dB	1	0
30	Locked	256QAM	42	681.00 MHz	2.80 dBmV	38.60 dB	0	0
31	Locked	256QAM	43	687.00 MHz	2.60 dBmV	38.20 dB	1	0
32	Locked	256QAM	44	693.00 MHz	2.80 dBmV	38.20 dB	5	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	4	5120 kSym/s	35.60 MHz	42.50 dBmV
2	Locked	ATDMA	5	1280 kSym/s	39.60 MHz	39.00 dBmV
3	Locked	ATDMA	3	5120 kSym/s	29.20 MHz	42.50 dBmV
4	Locked	ATDMA	2	5120 kSym/s	22.80 MHz	42.50 dBmV
5	Locked	ATDMA	1	5120 kSym/s	16.40 MHz	42.50 dBmV

Thank you for any help.

ronnie83l · Answer

Mine looks pretty much the same as yours I currently have no upload speed and I can't send a signal to my modem, nor my cable box. Both are currently working though.

Your Home Network

canadiangriff

Internet Drop Outs - ARRIS SB6190

Responses

ronnie83l

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