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3 Messages
Internet Drop Outs - ARRIS SB6190
Hi there, ive seen these errors pop up for QUITE a few people in the forums, but i've yet to see what is done to resolve it, or if it even is resolved.... We had a new line buried already a few months ago and that helped a little but this last week, we've started receiving A LOT of errors and total drop outs without being able to reconnect for 30-60 minutes. I'm working from home, so rely on my wifi.
The error logs on the modem show:
TLV-11 - unrecognized OID
Started Unicast Maintenance Ranging - No Response received - T3 time-out;
No Ranging Response received - T3 time-out;
Looks like my downstream is good, but my upstream power is lower than the recommended minimum. ARRIS support told me the ISP (Xfinity) should be able to fix that but when i've mentioned it, they said it's fine... Can they fix the upstream power level? I need reliable working internet. It's only getting worse.
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | 256QAM | 41 | 675.00 MHz | 2.90 dBmV | 38.61 dB | 0 | 0 |
2 | Locked | 256QAM | 13 | 495.00 MHz | 5.90 dBmV | 38.98 dB | 7 | 0 |
3 | Locked | 256QAM | 14 | 507.00 MHz | 5.60 dBmV | 38.61 dB | 7 | 0 |
4 | Locked | 256QAM | 15 | 513.00 MHz | 5.70 dBmV | 38.61 dB | 0 | 0 |
5 | Locked | 256QAM | 16 | 519.00 MHz | 5.50 dBmV | 38.61 dB | 0 | 0 |
6 | Locked | 256QAM | 17 | 525.00 MHz | 5.30 dBmV | 38.61 dB | 6 | 0 |
7 | Locked | 256QAM | 18 | 531.00 MHz | 5.60 dBmV | 38.61 dB | 0 | 0 |
8 | Locked | 256QAM | 19 | 543.00 MHz | 5.20 dBmV | 38.61 dB | 0 | 0 |
9 | Locked | 256QAM | 20 | 549.00 MHz | 5.00 dBmV | 38.61 dB | 0 | 0 |
10 | Locked | 256QAM | 21 | 555.00 MHz | 5.00 dBmV | 38.98 dB | 0 | 0 |
11 | Locked | 256QAM | 22 | 561.00 MHz | 5.00 dBmV | 38.61 dB | 0 | 0 |
12 | Locked | 256QAM | 23 | 567.00 MHz | 4.60 dBmV | 38.98 dB | 0 | 0 |
13 | Locked | 256QAM | 24 | 573.00 MHz | 4.70 dBmV | 38.98 dB | 0 | 0 |
14 | Locked | 256QAM | 25 | 579.00 MHz | 4.40 dBmV | 38.61 dB | 0 | 0 |
15 | Locked | 256QAM | 26 | 585.00 MHz | 4.20 dBmV | 38.61 dB | 4 | 0 |
16 | Locked | 256QAM | 27 | 591.00 MHz | 3.90 dBmV | 38.61 dB | 0 | 0 |
17 | Locked | 256QAM | 28 | 597.00 MHz | 3.70 dBmV | 38.61 dB | 1 | 0 |
18 | Locked | 256QAM | 29 | 603.00 MHz | 3.70 dBmV | 38.61 dB | 0 | 0 |
19 | Locked | 256QAM | 30 | 609.00 MHz | 3.60 dBmV | 38.61 dB | 0 | 0 |
20 | Locked | 256QAM | 31 | 615.00 MHz | 3.60 dBmV | 38.61 dB | 0 | 0 |
21 | Locked | 256QAM | 32 | 621.00 MHz | 3.50 dBmV | 38.98 dB | 0 | 0 |
22 | Locked | 256QAM | 33 | 627.00 MHz | 3.30 dBmV | 38.61 dB | 0 | 0 |
23 | Locked | 256QAM | 34 | 633.00 MHz | 3.40 dBmV | 38.61 dB | 0 | 0 |
24 | Locked | 256QAM | 35 | 639.00 MHz | 3.30 dBmV | 38.61 dB | 0 | 0 |
25 | Locked | 256QAM | 36 | 645.00 MHz | 2.90 dBmV | 38.60 dB | 0 | 0 |
26 | Locked | 256QAM | 37 | 651.00 MHz | 3.10 dBmV | 38.60 dB | 0 | 0 |
27 | Locked | 256QAM | 38 | 657.00 MHz | 2.90 dBmV | 38.60 dB | 0 | 0 |
28 | Locked | 256QAM | 39 | 663.00 MHz | 2.70 dBmV | 38.20 dB | 0 | 0 |
29 | Locked | 256QAM | 40 | 669.00 MHz | 2.70 dBmV | 38.20 dB | 1 | 0 |
30 | Locked | 256QAM | 42 | 681.00 MHz | 2.80 dBmV | 38.60 dB | 0 | 0 |
31 | Locked | 256QAM | 43 | 687.00 MHz | 2.60 dBmV | 38.20 dB | 1 | 0 |
32 | Locked | 256QAM | 44 | 693.00 MHz | 2.80 dBmV | 38.20 dB | 5 | 0 |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 4 | 5120 kSym/s | 35.60 MHz | 42.50 dBmV |
2 | Locked | ATDMA | 5 | 1280 kSym/s | 39.60 MHz | 39.00 dBmV |
3 | Locked | ATDMA | 3 | 5120 kSym/s | 29.20 MHz | 42.50 dBmV |
4 | Locked | ATDMA | 2 | 5120 kSym/s | 22.80 MHz | 42.50 dBmV |
5 | Locked | ATDMA | 1 | 5120 kSym/s | 16.40 MHz | 42.50 dBmV
|
Thank you for any help.
ronnie83l
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3 Messages
4 years ago
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