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user_5qogo8
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Friday, February 16th, 2024 2:16 PM

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Internet down/xfinity app won’t load

My Internet has been down 7 hours. Cannot get modem to reset. Cannot get xfinity app to load (I deleted it and immediately tried to download again as a troubleshooting action. App wont download)

Question

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Updated 

1 year ago

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EG

Expert

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110K Messages

1 year ago

First. Check here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

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XfinityEva

Official Employee

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1.6K Messages

1 year ago

@user_5qogo8 Are still experiencing issues at this time? We recommend checking for nearby interruptions that may be affecting your services. You can use the Xfinity app or by logging into the Status Center Online 

 

You can also check out our Internet Troubleshooting Tips

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EG

Expert

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110K Messages

@XfinityEva​ wrote;

"You can use the Xfinity app"

FWIW. They stated: "Cannot get xfinity app to load (I deleted it and immediately tried to download again as a troubleshooting action. App won't download)"......

@user_5qogo8 

Was there any info about an outage at that link I gave you ?

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

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