1 Message
Internet download speed
So before upgrading my WiFi I had the school plan which I had download speeds of 7mb/s but I decided to upgrade to gigabit internet but I am not receiving the gigabyte download speed but as of now I am only getting around 33-35mb/s
XfinityChelseaB
Official Employee
•
1.8K Messages
2 years ago
Hello @user_7acwgj, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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