Thank you for reaching out to our team. If you are still experiencing that service issue I will be happy to look further into that from here. Have you checked the Xfinity app or website to see if there was a known issue?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
EG
Expert
•
119.5K Messages
22 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
0
0
XfinityJohnG
Official Employee
•
3K Messages
21 days ago
Thank you for reaching out to our team. If you are still experiencing that service issue I will be happy to look further into that from here. Have you checked the Xfinity app or website to see if there was a known issue?
1
0
EG
Expert
•
119.5K Messages
18 days ago
@user_dff43f
Were you able to find any outage info on that site or in the app ?
0
0