user_a5hton Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?
@XfinityVictor I have unplugged the modem a couple of times and turned off the computer and also left it on while unplugging the modem. The Internet came back on for a short time and now is off again.
Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
EG
Expert
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110.3K Messages
3 months ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityVictor
Official Employee
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1.3K Messages
3 months ago
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EG
Expert
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110.3K Messages
3 months ago
@user_a5hton
Were you able to find any outage info at the site or in the app ?
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EG
Expert
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110.3K Messages
16 days ago
@Shirley-Gene
Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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