Visitor
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2 Messages
Internet down, xfinity assistant not working
My internet has been down for days, and I've been trying to talk to the xfinity assistant but it never does anything. Just three dots endlessly to everything I say. I've waited for it, nothing. And I can't find a phone number to call. I've done all the normal troubleshooting. Please help!
EG
Expert
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117.6K Messages
2 days ago
First. Check here for info about any possible wide area outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityDena
Official Employee
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4.2K Messages
8 hours ago
@user_zweqzg
I understand the frustration. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
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EG
Expert
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117.6K Messages
4 hours ago
@user_zweqzg
Is / are the light / lights on the modem lit steadily or are they blinking ?
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