Visitor
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2 Messages
Internet down repeatedly in cold weather
My internet service goes down for long periods of time in very cold weather (20 degrees or less). I had one service appointment but they said everything was fine. It was warmer out and Internet was working. What can I do? It keeps happening. I’m about ready to try Fios
user_radromo
2 Messages
9 days ago
This keeps happening to me too, my internet has not been able to connect for over a week. Every now and then it will come back but not for long. I have replaced my modem twice, and had a technician come over who got the internet working briefly when it warmed up over the weekend but then it went back to being out as soon as the weather dropped on Sunday. Now I’m facing a snow storm in Houston and no one claiming there is an outage. I have power and supposedly they changed the cables outside my house but this has not improved service.
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user_hzz39h
1 Message
9 days ago
Apparently, this is not so uncommon an issue since I too have been experiencing my internet going out once the temperature drops. I have a relatively new modem which works great when the temperature is above freezing, but then it goes in and out as the temperature drops. I’ve been without internet for two days now. Prior to that, my internet was constantly going out during the cold evenings. I purchased a new modem thinking it might be the problem, but of course I got no connection with that. I even took my modem down to my basement to the point where the cable running from the Xfinity cable box to the interior of my home was, and plugged in my modem there; still no connection. Prior to the most recent cold spell, I changed all the connectors on the cables that run through my house, and verified I had internet connectivity at that time. Once the severe cold hit on Sunday, my internet went out and is still out at this time.
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XfinityRay
Official Employee
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2.4K Messages
7 days ago
Hello, user_d68094! We are here and happy to further assist you with your service. We can check your modem signals and the area for issues. If needed, we can also get a repeat visit set up for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_wk38j7
1 Message
3 days ago
I am having the same issues since last week when temps went down to -11 degrees. Had a tech here to check things out and it worked briefly after he left then went out again later that evening. He arrived at 2pm and once temp went lower in the evening it was out again. I had service earlier today while it was warmer and now here we sit again with no service. Work from home, our internet and TV bill is $270/mnth (no extras) and with these issues this is unacceptable and I am beyond outraged! I am now a week in trying to troubleshoot poor equipment and services.
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