Visitor
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1 Message
Internet down for myself and multiple neighbors
Hello, there was a storm a few days ago that knocked out our internet. The internet usage has been “restored” per the Xfinity app, but myself and multiple neighbors still do not have internet. I reached out to Xfinity support and they will only give me the option to have a tech come out to the house. I have a brand new modem that is flashing amber. I am thinking since there are multiple neighbors involved, maybe there’s still an outage somewhere?
EG
Expert
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111.6K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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111.6K Messages
1 hour ago
First. Check their site here for any official info on any local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinitySara
Official Employee
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1.8K Messages
47 minutes ago
Hey there, @user_6dhyrm! Thank you for taking the time to visit our community forum with your service concerns. I'm sorry to hear that you're still without service (unless it came back since you created this post). It is possible that there's another interruption taking place, even if it hasn't been officially reported/registered at our Status Center or within the Xfinity App yet. We do recommend following the Xfinity Assistant's suggestion if a Trouble Call (tech visit) is being offered. Restoring your service is the greatest priority, even before investigating the neighborhood for further issues. Please let us know if this helps! Our team remains here to support you and your household however we can :)
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