1 Message
Internet down for 2 days.
There was a storm 2 days ago that caused the internet to go down. It still isn’t working and there have been no updates provided other than a message on the website that says you’re aware of the outage. I provided my cell number to receive text updates, but there haven’t been any. I work from home and haven’t been able to work for the past two days. Some actual information would be nice. This is getting ridiculous.
user_05exy6
1 Message
1 year ago
I too work from home and this will be day 4 for me. Zero updates. Xfinity, please keep your customers informed. Looking for a new provider.
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CCJodie
Problem Solver
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1.3K Messages
1 year ago
@user_rroxzk Hello, let's take a closer look at this. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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