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user_rroxzk
1st Topic

1 Message

Tuesday, February 6th, 2024 8:21 PM

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Internet down for 2 days.

There was a storm 2 days ago that caused the internet to go down. It still isn’t working and there have been no updates provided other than a message on the website that says you’re aware of the outage. I provided my cell number to receive text updates, but there haven’t been any. I work from home and haven’t been able to work for the past two days. Some actual information would be nice. This is getting ridiculous. 

Question

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Updated 

1 year ago

119

2

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user_05exy6

1 Message

1 year ago

I too work from home and this will be day 4 for me.   Zero updates.  Xfinity, please keep your customers informed. Looking for a new provider. 

1

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XfinityDena

Official Employee

 • 

3.3K Messages

@user_05exy6 

I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! 

 

We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

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1 year ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

1 year ago

@user_rroxzk Hello, let's take a closer look at this. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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