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Visitor

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3 Messages

Mon, May 17, 2021 12:41 AM

Internet down and have tried everything

I have restarted internet modem and even the tv and nothing is working. 

Responses

Official Employee

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146 Messages

1 m ago

Hello, @user_c4c7f4! I'm sorry to hear about the connectivity issues being experienced; those issues can cause a lot of frustration. Let's work to get things back on track! I appreciate you already taking some troubleshooting steps on your own, have you also reset the modem through the My Account app? 

Visitor

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3 Messages

Yes I went through the app also after I called customer service. Did not work, then after it didn’t work for a second time I called customer service AGAIN. They were NOT able to fix whatever problem is going on. I still have no internet and it’s Tuesday and I called Monday and cannot get someone here until Sunday. 

Official Employee

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146 Messages

Ah, okay! I'm glad you were able to get in touch with our Tech Support Team over the phone and, even though they weren't able to fix things remotely, they were able to get a technician scheduled for you as soon as possible. I can definitely check to see if we have anything sooner. Please send me a [Modmail message](https://comca.st/3wiBJc8) and include your full name and service address, so I can assist you.

EG

Expert

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87.1K Messages

1 m ago

@ComcastKaitlan Once again. That is a link to the Reddit platform, not to a private message on this help platform......

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