T

Saturday, February 3rd, 2024 2:29 AM

Closed

Internet down 3rd time in less than a month! No wind, ice, rain, or snow. This is becoming increasingly frustrating

I work from home and this is the third time since 1/15/24 the internet has been down! There hasn’t been any kind of weather that could have caused these outages either. Is Xfinity tinkering with their stuff near my house causing these? For the amount I pay and competition in providers around my area, you’d think they’d have this figured out, have better lines, or warn people if they’re messing with their lines in your area. I am so close to switching providers. I can’t stand this anymore. Last month the internet was down twice. 

Contributor

 • 

13 Messages

1 year ago

Hello sorry to hear of your troubles. I was wondering was it a outage that was reported or was it your own network (meaning inside your home or apartment) down?

Expert

 • 

110.8K Messages

1 year ago

First. When these outages occur are they being officially indicated here with any info about them ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps 

(edited)

Official Employee

 • 

1.7K Messages

1 year ago

Hey there @Tzuyu2 we understand that inconsistent service issues can be frustrating to deal with, and information is key to peace of mind. The sites mentioned are great resources when service interruptions occur, and using our Status Site you can also request credits for any periods of down service.   We're here to assist anytime as well with any questions. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

 

Expert

 • 

110.8K Messages

1 year ago

@The_Nephilim 

Were you able to find out anything about the outages ? Please reply right here in your topic on these public help forums, thank you.

forum icon

New to the Community?

Start Here