GKevin61's profile
GKevin61
1st Reply
1st Topic

New Poster

 • 

4 Messages

Sat, Nov 21, 2020 12:00 PM

Internet disconnects throughout the day.

  

I've always had issues with the internet disconnecting randomly but it has been getting worse and worse to where it disconnects multiple times within a few hours, and with online school, I can't just deal with it. I've checked the cables as most forums suggest with the T3 and T4 time out error, but it all seems fine.

Every time I call about it I'm just told to reset the modem and other basic things that I have done multiple times the day of and for years, none of which fix the issue.

 

2020-11-21 (5).png      2020-11-21 (4).png

 

Question

343

2

0

0

Responses

EG

Expert

 • 

86.7K Messages

6 m ago

Can't see your first two pics. Did they include the signal status numbers ? If not, please include them. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.

Or copy all of the text of the status page and paste it into the body of your next post here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

0

0

GKevin61

New Poster

 • 

4 Messages

6 m ago

System Logs:Today

Time Priority Description

Sat Nov 21 12:44:20 2020 Notice (6) WiFi Interface [wl0] set to Channel wl0 (Side-Band Channel:wl0) - Reason:wl0

Sat Nov 21 12:44:15 2020 Warning (5) Unicast DSID PSN startup error

Sat Nov 21 12:43:50 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:43:34 2020 Notice (6) Honoring MDD; IP provisioning mode = IPv6

Sat Nov 21 12:43:11 2020 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.0;CM-VER=3.0;

Sat Nov 21 12:42:34 2020 Notice (6) WiFi Interface [wl0] set to Channel wl0 (Side-Band Channel:wl0) - Reason:wl0

Sat Nov 21 12:42:24 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:42:02 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:41:50 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:41:19 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:40:51 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:40:47 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:40:30 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:39:31 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:39:25 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:38:11 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:37:47 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:37:12 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:36:51 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:36:40 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:36:07 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:35:33 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:35:31 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:35:00 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:34:32 2020 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

System Logs:Today

Time Priority Description

Sat Nov 21 12:34:32 2020 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:34:32 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:34:28 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:33:53 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:33:12 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:32:48 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:32:14 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:31:52 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:31:41 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:31:09 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:30:48 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:30:23 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:29:50 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:29:15 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:27:15 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:25:15 2020 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:25:15 2020 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:25:15 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:24:55 2020 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:24:55 2020 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:24:55 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:20:10 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:19:38 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:19:30 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

Sat Nov 21 12:19:18 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=cc:03:fa:34:93:33;CMTS-MAC=2c:0b:e9:15:19:cd;CM-QOS=1.1;CM-VER=3.0;

 

0

0

New to the Community?

Start Here