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user_lqkb7d
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Visitor

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2 Messages

08/28/2026 5:23 PM

Internet Disconnects: Frequent Forward Drops with Thousands of Attempts

FW.IPv6 FORWARD drop , 1757 Attempts, 2026/8/28 11:20:22 Firewall Blocked
FW.IPv6 INPUT drop , 1 Attempts, 2026/8/28 10:45:46 Firewall Blocked
FW.IPv6 FORWARD drop , 2544 Attempts, 2026/8/27 13:21:46 Firewall Blocked
FW.IPv6 INPUT drop , 17 Attempts, 2026/8/27 13:21:46 Firewall Blocked
FW.WANATTACK DROP , 27 Attempts, 2026/8/27 01:54:04 Firewall Blocked
FW.IPv6 FORWARD drop , 1167 Attempts, 2026/8/26 01:49:31 Firewall Blocked
FW.IPv6 INPUT drop , 1 Attempts, 2026/8/26 01:49:31 Firewall Blocked
FW.IPv6 FORWARD drop , 6433 Attempts, 2026/8/25 13:20:10 Firewall Blocked
FW.IPv6 INPUT drop , 28 Attempts, 2026/8/25 13:20:10 Firewall Blocked
FW.WANATTACK DROP , 1973 Attempts, 2026/8/25 13:20:10 Firewall Blocked
FW.IPv6 INPUT drop , 3 Attempts, 2026/8/23 18:56:50 Firewall Blocked
FW.IPv6 FORWARD drop , 180 Attempts, 2026/8/23 18:56:50 Firewall Blocked
FW.IPv6 INPUT drop , 43 Attempts, 2026/8/23 15:34:25 Firewall Blocked
FW.IPv6 FORWARD drop , 3525 Attempts, 2026/8/23 15:34:25 Firewall Blocked
FW.IPv6 FORWARD drop , 3496 Attempts, 2026/8/21 12:41:06 Firewall Blocked
FW.IPv6 INPUT drop , 13 Attempts, 2026/8/21 12:41:06 Firewall Blocked

Got some serious issues with disconnects going on since getting hooked up and I suspect bad signals coming into the home. Modem remains white throughout the drops.

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5 hours ago

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XfinityEricB

Official Employee

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3.6K Messages

15 days ago

 

user_lqkb7d Thanks for reaching out to us here on Forums about your service concerns with disconnects. You have come to the right place for assistance in troubleshooting this problem. Since the issue started have you used the Xfinity app to troubleshoot to see if it found any issues at this point?

 

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user_lqkb7d

Visitor

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2 Messages

Yep, the basic troubleshooting routine. Even got a router to check if it was a firmware issue, changed off IPv6, etc. 

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2 days ago

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XfinityJon

Official Employee

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1.7K Messages

 

user_lqkb7d I appreciate the information, and steps you have taken so far. We can certainly look into this further. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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EG

Expert

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121K Messages

5 hours ago

@user_lqkb7d @XfinityJon 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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