Visitor
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3 Messages
Internet disconnection randomly throughout the day
I have been having random disconnects throughout the day. 4-5 times /day. It does not matter if I’m streaming, gaming or even just browsing the internet. I’ve done all the hard resets etc and suspect it’s something to do with the connection to the building.
XfinityChelseaB
Official Employee
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2.1K Messages
4 days ago
Hello @Kiphara, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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115.5K Messages
3 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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EG
Expert
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115.5K Messages
6 hours ago
Are there any more downstream channels being shown ? If so, please post them as well. Copy and paste the entire table as was asked.
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